Automotive Careers at Jaguar Naperville
Welcome to our Employment Opportunities page! If you’re looking for a career path where you will be appreciated, valued and have numerous opportunities to grow then look no further than Jaguar Naperville. We at Jaguar Naperville have a rich history of providing excellent career opportunities for sharp, motivated and talented people. Take a look out our open positions today and apply to be a part of the Patrick Family!
Building a Legacy
Since we’ve opened the dealership, we’ve steadily grown to one of the region’s best dealerships, regardless of brand! Over the past few years, we’ve continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Jaguar Naperville, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.
Jaguar Naperville is one of the region’s best dealerships. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We’re interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
Benefits of Working for Patrick
We want to help your career but we don’t want your personal life to take a hit because of it. Daily life at Jaguar Naperville is the best in the business and we’re sure you’ll see why! When you come to work for us, you can look forward to these added benefits and employee perks!
Partners with our Community
At Jaguar Naperville, we strive to be much more than a business. We are partners with our community and as an employee, you will get a chance to give back as well. We partner with many local organizations, charities and events with the goal of supporting our local community and the less fortunate.
Organizations That We’re Proud to Sponsor:
- Woodfield Area Children’s Organization (WACO)
- The Thyroid, Head & Neck Cancer Foundation (THANC)
- Alex’s Lemonade Stand Foundation
- Gateway for Cancer Research
- Member of the Schaumburg Business Association (SBA)
- Plus many more
Read More About Our Various Positions:
Interested in a career at Jaguar Naperville but not sure what positions we offer and what their responsibilities include? Take a look below and see if one of our positions is the right fit for you. We’re always looking for new talent, so be sure to fill out an application and join the Patrick Family today!
An automotive sales manager supervises a team of car salespeople. The main goal for a car sales manager is to ensure that their team hits set targets for car sales. Managers will also look to provide support, coaching and motivation to their teams through incentive schemes, and set agreed processes. Other role responsibilities (which we will go further in to below) involve hiring and firing, monitoring inventory, managing customer relationships, developing annual sales budgets, training and target setting for employees.
What Does a Car Sales Manager Do?
- Be able to work with customers in a professional and ethical manner
- Coach, support and motivate sales team to maximize profitability
- Deliver a positive customer experience
- Demonstrate exceptional knowledge of the product/brand
- Anticipate and identify customer needs
- Be customer-focused
- Maximize opportunities on new and used car sales
Similar responsibilities of an Automotive Sales Manager however, their main focus to is to oversee current and potential vehicle leases.
Leasing Managers typically report to a higher-level member of staff, while simultaneously overseeing lower-level managers, assistants, and client advisors.
Leasing a car is like a long-term rental. You’ll generally have to make an upfront payment, plus monthly payments, and get to use a car for several years. At the end of the lease, you’ll return the vehicle and must decide if you want to start a new lease, purchase a car or go carless.
When you lease a vehicle, your monthly payment will be calculated based on the vehicle’s depreciation—the change between its current value and its value at the end of the lease—plus interest and fees.
A lease manager works with customers to determine if leasing a car is right for you.
A car dealership finance manager is a finance professional responsible for helping customers obtain the financing they need to purchase the vehicle of their choice. Finance managers not only work directly with customers interested in a car loan, but they are also responsible for completing all of the required documentation for each financing transaction. Examples of duties performed by car dealership finance managers include completing applications, pulling credit scores, filling out sales contracts, determining payoff amounts and performing title checks. Car dealership finance managers also present and encourage the purchase of extra products sold by the dealership, such as vehicle purchase add-ons.
With every new vehicle purchase, the car dealership has three separate chances to earn a profit, including on the trade-in of the customer’s old vehicle, on the purchase price of the new vehicle and in the financing process. The dealership’s sales team is responsible for the first two transaction, while the finance manager is responsible for the third transaction. However, both the sales team and the finance team often work together to make sure the deal is as profitable as possible for the dealership.
Automotive consultants, or automotive sales consultants, are employed by auto dealerships to sell cars to their customers. These consultants are responsible for many aspects of the vehicle sales process which includes arranging for test drives and matching customers with the right vehicles. They are specially trained to identify the customer’s needs through detailed profiling. Their qualifications include knowing expert sales strategies to overcome common buyer objections to purchasing a car. Automotive consultants have in-depth knowledge about their products and can communicate the benefits of these automobiles to people from all walks of life.
Car salespeople are responsible for making customers feel welcome and supported through the car-purchasing process. The responsibilities of a car salesperson will vary depending on the size of their dealership, but usually include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Product Specialists are specially trained to demonstrate and help you get familiar with all aspects of your new car – before, during, and after your purchase. Not only do our Product Specialists know everything about your vehicle, they can also assist you with your lease end pre-inspection and final inspections.
There are similarities between an automotive product specialist and a car salesman, such as speaking with potential customers, showing them vehicles that meet their needs, and closing the sale. However, a traditional salesman often focuses on the sale and offering upsales, which can be high-pressure and rushed for the customer. An automotive product specialist focuses on providing a low-pressure and transparent atmosphere, without rushing or overwhelming customers. In this role, you focus on providing information on as many cars as the client needs and facilitating the sales process more comfortably.
Dealership service porters or auto porters are primarily responsible for moving and parking vehicles in the automotive dealership parking lot to accommodate the needs of the sales managers. They help clean and maintain our lot of new and pre-owned cars.
Responsibilities of Lot & Delivery Porters:
- This position requires a lot of walking and working in all weather conditions
- Keeps new and used vehicle lots neat and orderly, moving cars as directed by the general manager/service manager and in accordance with dealership display standards
- Cleans driveway and sidewalks, removing snow and debris as necessary
- Responsibilities to work with and assist our shop and service customers
- Wash and prep cars for delivery
- Keep our customers happy
Service Porter/Lot Attendant to work in the service department to accommodate the needs of the service managers and service customers.
- Front line position greeting service customers as they come in for service
- You will tag their keys
- Install protective coverings in customers’ vehicles
- Park vehicles
- Keep service drive clear
- Run cars through car wash
- Always be mindful of overall service guest satisfaction
- Greet sales customers in a pleasant and professional manner
- Operate switchboard telephone system
- Collect payments by cash, check and charge
- Assist the General Manager with various clerical duties as needed
- Answer phones, direct and screen calls accurately
- Refer customer complaints to the appropriate person for quick response
The job of an automotive buyer is to purchase vehicles throughout a region on behalf of a dealer or network of dealers. They may negotiate prices at an auction, examine a car to be sure it’s in an acceptable state, help predict future inventory needs, analyze price trends, and help set a purchasing budget. An automotive buyer may also travel out of their market, help move vehicles to and from a staging area, meet with rebuilders, conduct multi-point vehicle inspections, record performance data, and test drive repaired cars. They frequently communicate with quality control inspectors and maintain professional relationships with sellers.
A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.
The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general sales information.
The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on scheduling new service appointments, internet leads, and providing general service information.
Automotive service managers play a very important role at a dealership or body shop. They are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly.
Some of the Duties Include:
- Hiring, training and managing employees
- Preparing an annual operating budget
- Keeping a record of accounts and financial information
- Focusing on customer retention by building relationships
- Managing and controlling costs
- Keeping track of service and inventory records
- Ordering parts and supplies as needed
- Forecasting goals and objectives for the department
- Implementing a marketing plan to promote business
- Maintaining relations with executives and factory representatives
- Contacting clients regarding the status of vehicles
- Overseeing post-repair services (vehicle delivery, test driving, etc.)
Automotive service advisors are professionals who act as the liaison between customers and the auto technicians who work on their vehicle. They identify the need for, sell and schedule service work. When taking your car in for a repair, this is often the first person you will come in contact with.
Most service advisors will tell you that no two days on the job are the same. They complete a wide variety of tasks, from welcoming and assisting customers to managing quotes to working with technicians throughout the repair process.
Automotive service technicians and mechanics, often called service technicians or service techs, inspect, maintain, and repair cars and light trucks.
Automotive Service Technicians and Mechanics Typically Do The Following:
- Identify problems, often by using computerized diagnostic equipment
- Plan work procedures, using charts, technical manuals and experience
- Test parts and systems to ensure that they work properly
- Follow checklists to ensure that all critical parts are examined
- Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires
- Repair or replace worn parts, such as brake pads, wheel bearings and sensors
- Perform repairs to manufacturer and customer specifications
- Explain automotive problems and repairs to clients
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Essential Duties Include But Not Limited To:
- Implements and maintains an effective dispatch system
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e. complaint, cause and correction noted on every repair order with punch time for each operation
As a car dealership shuttle driver, you drive a customer to or from their work or home while their vehicle is in the shop as a courtesy service. You may also drop off a passenger at another destination of their choosing. You act as the ambassador of the dealership, making strong customer service skills essential.
Automotive service coordinators perform and oversee automobile repair and maintenance operations housed in repair shops and automotive dealerships. They are also responsible for virtually all operations of the business including personnel management, customer service, vendor relations, inventory control, budget, and marketing. Their main functions are to ensure repairs are being done efficiently, according to industry standards, in line with customer expectations, and that the business is making a profit.
Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides cash refunds or credit memorandums to customers for returned merchandise. Making strong customer service skills essential. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Maintains and files repair orders, parts invoices, rental forms; lists missing documents. Closes all open invoices.
The job of an automotive warranty administrator is to review and process warranty claims, procure replacement parts, and track service work.
The responsibilities of these administrators are to track the number and type of claims, submit reports to the manufacturer, maintain accurate knowledge about warranty procedures, and ensure mechanics comply with factory requirements. This job involves multi-tasking, working in a fast-paced environment, and understanding complex legal guarantees. Other duties of an automotive warranty administrator are to maintain relationships with the designated representatives of a manufacturer, check orders to avoid duplicate claims, and help prevent fraud.
What Does a Parts Manager Do At A Car Dealership?
Auto parts managers work in franchised auto dealerships, independent service centers, parts factors and the operations department of fleet owners. They are responsible for ensuring that the outlet has the right parts mix and inventory level to meet demand for servicing, repairs and sales to third parties.
An automotive parts counter person is responsible for customer service and retail sales at an auto parts store. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves.
You also help customers and clients make orders via catalog for parts that you do not have in stock. You may need to deliver price quotes over the phone and offer status updates on shipments of parts. Your duties may also involve offering basic advice about parts selection.
An auto parts delivery driver delivers auto parts from our dealerships to various customers. You are expected to collect the correct orders from the store or warehouse and load them into the delivery truck. Other duties include learning the most efficient route for delivery, as well as being professional and respectful to customers and the general public, especially while wearing your company’s uniform. You may need a special driver’s license if you operate large delivery vehicles, but you most often simply drive cars or small trucks.
The Parts Shipping/Receiving Clerk receives incoming materials, products, and supplies and enters data in our business system. They are also responsible for preparing items for shipment, restocking shelves, and keeping a neat and orderly parts storage area.
Delivers and picks up parts and equipment for the dealership. Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
An auto body shop manager oversees auto body repair work. Auto body shop managers verify customer insurance policies to confirm which repairs are covered, document work done in the shop, and purchase equipment and supplies.
They also train staff to perform quality repairs, ensuring they pay attention to details; each completed job should restore the vehicle to its original condition. Dents should be smoothed out; paint should be applied perfectly. The auto body shop manager may also inspect each vehicle to ensure that the repair meets shop standards and client expectations.
Collision estimators, also known as auto estimators, lead customers through the process of getting their vehicle repaired after an accident. They act as the liaison between the customer, insurance company and parts vendors to ensure the repair process goes smoothly and is completed correctly.
They are responsible for repairing the vehicle body. They work in auto body repair shops at dealerships, independent repair centers or fleet workshops and carry out a range of repairs, from hammering out minor dents to windshield replacement and complete rebuilds. When not repairing collision damage, technicians work on body customization or minor repairs, such as buffing out scratches or refurbishing corrosion damage.
Refinish technicians, also known as automotive painters or paint technicians, are trained to mix and apply paint to the surface of a vehicle and help restore it to pre-accident condition. He/she is a specialist in the intricate craft of matching old paint to new colors and then applying the paint to a car with the use of specific equipment such as a spray gun.
The car painter job description entails painting various vehicles such as cars, trucks, trains, and buses.
It also involves painting a vehicle according to the customer’s demands, ensuring that the painting is done perfectly.
- Greet auto body/collision customers in a pleasant and professional manner
- Operate switchboard telephone system
- Collect payments by cash, check or charge
- Assist the Body Shop Manager with various clerical duties as needed
- Answer phones, direct and screen calls accurately
- Refer customer complaints to the appropriate person for quick response
Your duties include adhering to the budget, assisting with internal audits, performing economic analysis, managing payroll, preparing an automotive plant asset report, and completing additional accounting related tasks. This job focuses heavily on the financial activities of the dealership. A dealership controller reports to the accounting director or the chief financial officer of the dealership and can work with an automobile manufacturer or service center.
Processes and generates financial data for all dealership departments, which together represent the accurate financial condition of the business. Provides accurate reporting to the dealer/general manager and is responsible for accounting office and administrative functions. Some duties include hires, trains, and supervises office personnel. Analyzes and organizes office operations and procedures. Prepares a complete financial statement monthly according to dealership guidelines and the manufacturer’s format and time frame.
An automotive title clerk is responsible for processing and filing paperwork to establish or transfer the ownership of a motor vehicle. Your daily duties in this job include handling registration paperwork like titles and license plate tags, filing tax documents, and occasionally sending out bills or contracts for signing. You submit all appropriate paperwork for public record and help new owners understand the process of changing the title on a vehicle and what they need to do to finish the process.
As an auto billing clerk, you compute charges and prepare invoices for the car industry, which can encompass manufacturing, car sales and rentals, and parts sales.
- Performs accounting functions for the company by processing paperwork and finance contracts for New & Used retail and lease deals
- Verifies, allocates and posts transactions into proper journals and ensures transaction back-up documents are properly maintained
An automotive accountant interprets, compiles, and maintains automotive accounting information for dealerships. They typically work in an accounting office within an automotive group and spend their days analyzing financial data, general ledger accounts, and financial records for accuracy.
Duties will include multi-store vendor invoice posting, receipting, vendor account reconciliation, deposits, schedule reconciliation, and prepares accounts payable checks.
Automobile industries need effective HR management to build and maintain teams. The Human Resources (HR) department manages all employee related activities like employee recruitment & selection, Quality staffing, employee payroll management and employee skill development training.
Compiles payroll data such as hours worked; sales volume, bonuses, and commissions; monies to be withheld for taxes; employee contributions to insurance and retirement plans; etc., from time sheets and other records.
Establishes marketing goals to ensure market share and profitability of products and/or services. Plans and oversees the dealership’s advertising and promotional activities including print, electronic and direct mail media.
- Develops and executes monthly and annual marketing budgets
- Develops and executes marketing plans and programs, both short and long-range, to ensure the profit growth and expansion of dealership products and/or services
- Communicates with outside advertising agencies regarding ongoing campaigns
An automotive marketing coordinator is responsible for creating and implementing marketing strategies that support business development and drive new business for an auto dealership. Their job responsibilities support a larger marketing team that increases brand awareness through digital and traditional marketing channels. Marketing coordinators collaborate with the marketing manager to identify trends through market research and create engaging marketing campaigns.
This role will be responsible for building new content, planning, implementing, and managing blogs and social media channels to increase brand awareness, align with marketing campaigns efforts, and encourage our audiences to act.
To build new content while improving upon the information we already display on our website(s) and social media platforms. Someone who is responsible for the contribution of information to any media and most especially to digital media. They usually target a specific end-user/audience in specific contexts. The successful candidate needs to have a strong understanding of SEO and the effects it has on Google rankings. A good SEO writer also must be able to use keywords effectively to help our readers find our content in search engines while creating eye catching graphics for our ads to stand out.