Customer Reviews for Jaguar Naperville, IL

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Google Jul 6, 2024

Joe Quaranta (manager) gave me guidance even while away on vacation. Bill Benjamin (sales manager) directed the entire sales process and trade in, he made it easy and pleasurable. The sales specialist Matt Barichello was very helpful, he provided great service and made follow up calls. Nina Georges(business manager) was wonderful, gave great advice and made the process as easy as possible. Wonderful team and delership

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Google Jun 5, 2024

Excellent service!! Very focused on taking care of the customer. Diagnosed the issue with my vehicle and resolved it immediately. Will definitely be using them for all of my future service work.

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Google May 5, 2024

Excellent service department. Very polite and knowledgeable service advisors

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Google Apr 20, 2024

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Google Mar 6, 2024

Great experience buying a used jeep wrangler from eric and virdinia. Worked out a great price was done with paperwork and driving home within a hour or two.

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Google Mar 2, 2024

Great service

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Google Mar 2, 2024

Ernie Bonilla at Jaguar Land Rover of Naperville was very attentive to the wheel alignment on my 2018 F-Type, and three associates complimented the Jordan 13’s I was wearing. I will be back on April 10th for a brake fluid exchange.

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DealerRater Feb 13, 2024

Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off ...

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Google Dec 14, 2023

Came in for service first time here Eric Marcum service advisor helped me out very professional informative attentive went over to sales dept to browse around the new cars the staff was so friendly and polite a really nice experience will come back for sure 😀 👍

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Google Dec 11, 2023

Great service and price.

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Google Dec 10, 2023

Great service provided and nice coffee and snacks while at waiting room in lobby

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Google Dec 8, 2023

Great service department. They communicated well, they were concerned about my transportation needs while my car was being repaired and they were were expeditious about processing me....and they gave be back a clean car.

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Google Nov 22, 2023

Excellent service from the service dept. Extremely helpful!

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Google Nov 18, 2023

Great experience! I highly recommend Jaguar Naperville! Ask for Cyrus, he’s the best!

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Google Nov 18, 2023

Great team with excellent service experience

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Google Nov 16, 2023

I had a great experience at the dealership, my saleswoman was very nice, friendly & sociable. My purchase experience was hassle free as well.

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Google Sep 29, 2023

Great experience all around

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Google Sep 20, 2023

Searching for a specific vehicle I found that the Patrick Cars of Naperville had it in stock. Being from NY I was extremely detailed in what I was looking for and wanted to make sure that there would be no surprises upon arrival. Jose was my salesman and did an excellent job getting back to me with every question I had. From pictures to videos and extra test drives with specific instructions and all the paperwork that he made the purchase easy and comfortable. When I got to the dealership there was an issue that occurred during the test drive ...

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Google Sep 16, 2023

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Google Sep 3, 2023

Nice and friendly staff everyone to the ladies at the desk the shuttle driver who drop me off at home and Ermesto Bonilla and his team who did all the work to keep my Land Rover Evoque in top shape and running smoothly

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Google Aug 7, 2023

Great service department! I highly recommend!

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Google Jun 22, 2023

Very satisfied customer. AWESOME experience! I ABSOLUTELY LOVE my E-Pace!!

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Google May 26, 2023

Great people and service!

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Google May 19, 2023

Key Pob configuration, Great help provided by Stephen Auto Adviser

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Google May 19, 2023

Stephen at the service department went above and beyond to ensure that the battery was covered under the manufacturer warranty. He is very personable and displayed great customer service. I purchased my Jaguar F-type R from Jaguar of Naperville a few years ago and I have always been pleased with not only the service department but also would like to recognize Kyle (who was my sales person) and he always greets me anytime I am there for service. Keep up the great work! I will continue to bring my Jaguar for any and all future services/maintenance to Jaguar of ...

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Google May 17, 2023

The staff at Jaguar Naperville are very professional and courteous. Stephen from service was fantastic and went above and beyond to help me with my Jaguar F-type R battery replacement as well as my wheel alignment. This is the only dealership that I would trust for all my vehicle needs. Keep up the great work!

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Facebook Apr 17, 2023

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Google Apr 6, 2023

Great service and friendly staff. Kudos to Stephen Talarico he is the best ever!!! Thank you.

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Google Apr 3, 2023

Excellent customer service, Roy did a great job and helped us to find the perfect car.

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Google Mar 31, 2023

I had a low battery issue that was taken care of without any issues. They understood my concerns and made special arrangements to have it taken care of!

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Google Mar 27, 2023

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Facebook Mar 15, 2023

Knowing Kirkland Tina has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1,200 and I got my profit today after 6 days ...

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Google Mar 1, 2023

Great staff and service. I recommend service rep Matt Herzog for your service needs. Great guy. I Highly recommend this dealership and their staff. I Will be switching my car services from hinsdale to jaguar Naperville from here on.

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Google Mar 1, 2023

Great service on my Jaguar F Type

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Facebook Feb 25, 2023

i did a trade in for a pre owned jaguar & was helped by tyler. he was a great help answering all of my questions. i had to pick up my vehicle 3 days later & the MAIN issue was when i came everything & i mean everything had disappeared from my trade in. i've reached out with several calls & voice messages but no one responds. i was told when i picked my vehicle up that someone will come to my home & return my belongings from the trade in. dare i say i'm being avoided. it's ...

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Google Feb 15, 2023

I was very happy with my experience purchasing a Land Rover with Jaguar Land Rover in Naperville. My salesman Roy was super nice, accommodating, and was never pushy. The financing phase of purchase was super smooth, and the product specialists were very helpful in giving me an overview of the vehicle. Everyone I met during the purchase process was very friendly. Great work!

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Facebook Jan 7, 2023

I have just leased my second car from Patrick and just want to thank everyone at the company for making the experience so smooth and easy - especially as I was trading-in my old car. The process was incredibly simple and didn’t even take much time. Viridiana from Sales was really helpful in answering all of my questions; and presented all the options to me very clearly and simply. And I have already heard from them to see how the car is running just two days later. Highly recommended and many thanks for making my purchase so easy and ...

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Google Dec 25, 2022

We worked with Dale Abernathy from initial call through the purchase of our LR4. Dale and the Patrick team were friendly, knowledgeable about the details of our car and honest, as we relied upon them to accurately represent our car and it’s condition as we were flying from DC to buy it. Everything was as reflected on their online posting and our experience was efficient, they even helped us find a trucking company to send our vehicle back to us. Highly recommend Dale and Patrick!

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Facebook Dec 21, 2022

We absolutely loved dealing with Patrick Jaguar. They are not gouging the customer over MSRP like other dealerships. We ordered a Range Rover and it came in earlier than expected. Our sales person, Tyler, was the best to deal with.

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Google Nov 5, 2022

I was looking for some mechanical guidance and advice with my 2015 F-Type R. Matt from Service provided professional insight and spoke to me like a customer and person - unlike other Jaguar dealers in the area that just saw dollar signs and wanted to take advantage. I will be purchasing all of my parts and visiting for any service related items at this dealership moving forward. Thank you for the great experience.

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Facebook Sep 27, 2022

Made purchasing my new car a simple and enjoyable process, can’t fault them. Love my new car 🙂

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Google Sep 20, 2022

Quick and easy. Thank you

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Facebook Sep 16, 2022

Dale Abernathy was amazing!! Dale made purchasing my car simple and he was extremely kind.

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Google Aug 26, 2022

Our Go to local dealer. Very friendly staff. Quick service. Great communication.

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DealerRater Aug 18, 2022

We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff.

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Google Aug 12, 2022

Ernie was super helpful, he was knowledgeable about my situation and had a quick solution and had me on my way in a short time

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Google Aug 11, 2022

I came into the facility Saturday with some unfavorable thoughts that I would be able to leave with a new vehicle . I was approached by Dale and he was very informative with everything concerning the vehicle, I was interested in purchasing. I was educated on some carlot lingo. Unfortunately, I did discover that I had been overcharged by my recent car dealership by over 15k. I did not feel like this with Dale, because he informed me exactly what my numbers would be; and they were exactly that!!!!! The atmosphere was nice and the service was Grade A!!! I am ...

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Google Jul 27, 2022

Just wanted to mention that I had a great experience buying my F-Pace from Patrick Jaguar of Naperville. Dale was just fantastic and went above and beyond helping me during the the whole buying process. The rest of the team (Finance & GM) was also excellent in their interactions with me. I initially chose Patrick Jaguar because they were one of only 2 Jaguar dealerships in the area that were not marking up their vehicles over MSRP, specially the hard to get ones like the F-Pace SVR which I bought. I've only needed to use their service department for a ...

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Facebook Jul 22, 2022

Hats Off to Land Rover of Naperville’s Service Department. A big thank you for squeezing me in for an emergency appointment while traveling through IL. Your staff was extremely friendly and helpful. I was back on the road in no time. Many Thanks, Tonia Lillehaugen

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Google Jun 26, 2022

This is the 4th Jaguar I have purchased from Patrick Jaguar. Some of the reasons for my purchase history are- Fairness in negotiating price; and consistency of excellent Sales and Service. If I ever have a question regarding Service, Tony, Matt, and Ernie are always there to assist me. In the Sales area, I have been dealing with Roy for the last couple of years. On the new 2022 F Pace that I just purchased, Roy was very attentive to my needs as well as going out of his way to explain the intricacies of the new vehicle. And the management ...

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Facebook Jun 22, 2022

Kyle was excellent to work with. Appreciated his patience. Dione was extremely helpful throughout the whole process and well, and very friendly! I will definitely be back!

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Google Jun 21, 2022

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Google Apr 30, 2022

Gold Standard.

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Google Apr 27, 2022

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Google Mar 27, 2022

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Google Mar 3, 2022

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Facebook Mar 1, 2022

Roy Smith was a pleasure to work with. These guys treated me well, did business the right way, and I highly recommend for anyone looking for a quality automobile and a great customer service experience.

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Facebook Feb 28, 2022

Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂

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DealerRater Feb 28, 2022

Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂

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Facebook Feb 17, 2022

Fantastic! Thank you Kyle Easler! The kind, professional and "Over the Top" service was almost unbelievable. From our first phone conversation, a virtual car tour, the Patrick Promise, and then a follow up call the next day! When we arrived our paperwork was ready, we mentioned going to get a pizza while we waited for the vehicle to get the protectant spray and they surprised us with a gift card for lunch! We received nothing but the best kind of service! I wish more places treated people this good. We will definitely go back for future vehicle needs. ...

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Facebook Jan 12, 2022

This was by far the best experience I have had purchasing a new car. Tyler was the BEST!!! Kudos to the whole team.

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Google Jan 8, 2022

I just purchased an Approved Certified AWD F Type S convertible yesterday from Jaguar of Naperville. I worked with Roy Smith and had a great experience. I live out of state and have been looking for an F Type for a while. I have never purchased a car without driving it but between the video walk-around, the online pictures, CarFax and conversations with Roy Smith, I got more comfortable with the process. I traded in my XK coupe and while the trade value was a little on the low side, the F Type price was extremely competitive, and the negotiations ...

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Google Jan 3, 2022

I just purchased a certified pre-owned vehicle here from Matt, and had an excellent experience. From the test drive to the overall sales process, everything was pleasant, fast and efficient. Even the negotiation process was hassle free and low pressure, and I was able to get a solid offer on my trade-in as well. Overall - one of better car buying experiences I have had. More importantly, when a minor problem (just cleaning related) occurred when I took the car home, the dealership addressed it immediately and for free. Fantastic service all around, and the sales representative, Matt was helpful ...

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Google Nov 30, 2021

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Google Oct 20, 2021

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Google Oct 10, 2021

Wonderful store and customer service! I always find what I need for my jaguar xj sport and the employees are helpful.

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Google Aug 26, 2021

My wife and I were looking for a third vehicle and we wanted a clean, used SUV. We saw one at Patrick Jaguar, so I called and had an appointment to see it. We worked with Roy who was great. He listened to us and went over the sales process. The vehicle was what we wanted, so we made the deal and they got it ready. Roy made sure we had a great experience, and even though it wasn't one of their high end cars, he called a few days later to check in. A great experience from end ...

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Facebook Jul 21, 2021

Speed in repair of my dent

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Google Jul 14, 2021

Thank you Brandon for helping us in getting our new car. He was very friendly and Everything was explained well and taken care off. Had a great experience. 👍

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Google Jul 6, 2021

Great service just didn't find the car I was looking for, at this time.

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Facebook Jul 1, 2021

Awesome experience and never give on your dream.

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Facebook Jun 27, 2021

Jaguar Land Rover of Naperville is a great place! Kyle was very knowledgeable, helpful and excellent to work with. We drove 4 hours to see the car, and drove it home that day! Worth the drive from Michigan! Thanks Kyle--I love my "new" Range Rover Evoque!

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Google Jun 24, 2021

People there are very nice and helpful good customer service overall great experience

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Google Jun 2, 2021

Thank You Tyler Green with making my decision on getting new F-Pace. Your kindness and smile was greatly appreciated ‼️ Because of Tyler and Patrick Jaguar team we purchased the car.

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Google May 29, 2021

Brandon was great! Information about all the cars were at his fingertips. He was patient and friendly. Everyone seemed kind and attentive! Very happy with our purchase and experience!

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Google May 16, 2021

We're very good

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Google May 14, 2021

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Google May 3, 2021

We purchased our car from Jaguar of Naperville and we couldn’t be happier! We were drove in from Minneapolis and our sales associate Roy Smith ensured a smooth and seamless transaction.Our car was waiting for us washed and sparkling and he had all of our paperwork and financing information ready to go. We felt valued and welcomed into the Jaguar family. We were treated with courtesy and professionalism and Roy shined! He’s such an asset to the company! A++

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Google Apr 19, 2021

Excellent Service! Christian and Kyle made car buying a pleasure. No hard sell, no pressure, no unnecessary theatrics negotiating a price. They were patient and very knowledgeable. What car buying should be like.

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Google Apr 3, 2021

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Facebook Mar 19, 2021

Great service and very friendly!!

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Google Mar 9, 2021

Great customer service, nice well mannered staff. I went for jaguar parts staff sale person guided me well. Dr.Mohamned Z H.

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Google Mar 5, 2021

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Google Mar 3, 2021

Went for service, everything was fine

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Google Feb 27, 2021

We take our vehicles to Jaguar of Naperville. Their body shop is very reliable, honest and fair-priced. The manager, Gary Mitchell, is wonderful with whom to deal.

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DealerRater Feb 19, 2021

The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H.

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DealerRater Dec 29, 2020

We purchased a used Jaguar F Pace that was in beautiful condition with a great price. Bill Benjiamin worked very hard to get the best value for my trade, better than any other dealership, so we could get the financing we wanted. Everyone we dealt with was friendly and professional. I would highly recommend this dealership for anyone looking for a Jaguar you won’t be disappointed.

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DealerRater Dec 21, 2020

After leasing 5 LR models from another dealership, we decided to try Naperville. So happy we did. Their Customer Service is second to none!! Bill Benjiamin is the BEST! Found us the car we wanted and delivered it in 2 weeks. Completely impressed with the service snd gratefulness this dealership showed us. Big fans! We will be back next time we need a car!

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Google Dec 18, 2020

Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) that made this process pleasant and possible!

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Facebook Dec 18, 2020

Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) who made this process pleasant and possible!

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DealerRater Dec 5, 2020

I have been a customer with this dealership for almost four years. My experiences with sales, service (including body work), and customer service have been uniformly outstanding. The different team members I have met are friendly, courteous, and go out of their way to my visit go as smoothly and as efficiently as possible. Recently, I brought in my expiring lease Range Rover to exchange it for a new one. Mr. Brietrose was the salesperson who helped me. The entire transaction from selecting and test-driving a new model to turning in my old model and driving away in the new ...

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Google Nov 18, 2020

Perfect customer service and amazing virtual sales process. I had the best experience purchasing my Land Rover Discovery through Jaguar of Naperville. I completed all paperwork virtually and my Client Advisor, Matt Laxton, was extremely communicative, knowledgable, and most importantly accessible throughout the entire process. I could not be happier with my purchase and how everything went. Huge thank you to Matt for being so accommodating with our unique geographical situation.

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Google Nov 16, 2020

My cousin and I bought both vehicle here, I was provided great customer service from Bill Benjamin, shown with multiple vehicle before purchasing. I finally decided which car I wanted, I bought my vehicle with very smooth transactions. Thank you, see you for my next car in couple of years.

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Facebook Nov 8, 2020

I had shopped around a LOT for my own vehicle this past year and dealt with a lot of dealerships. It was not a super fun experience. My husband had an unfortunate meeting with a deer and was in need of a new vehicle sooner than we anticipated. We came to Jaguar of Naperville and had THE BEST salesman Nick! He was so easy to work with and made our experience much better than the places I had dealt with. Thank you so much! My husband is extremely happy with his new F-Pace!

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Google Nov 5, 2020

Bill Benjiamin is a pleasure to work with! He made the whole car buying experience easy and comfortable. I highly recommend Land Rover of Naperville!

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Google Nov 1, 2020

The staff offered an amazing experience. Roy did a great job of educating me on all the cars. Jeremy in finance did a phenomenal job making sure I was covered on all ends.

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Google Oct 30, 2020

I am updating my 1st post ( see below) of my horrible experience at Naperville Jaguar.....which has now become one of my best! Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my below experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back ...

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DealerRater Oct 30, 2020

Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back to Naperville Jaguar to purchase the vehicle that I looked at the night prior. Bill greeted me and was also very apologetic and nice. ...

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Google Oct 28, 2020

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Google Oct 24, 2020

My Husband and I purchased a Range Rover. Matt Laxton was awsome! His patients, professionalism, and friendliness made it a great experience. We are also very pleased with the rest of the team from start to finish. They all definitely deserve a 5+ Rating !!!


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