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Customer Reviews for Jaguar Naperville, IL
Service is very well explained every time . Fast competent.
Great customer service!
Friendly place to buy a car, super attention to the customers and excellent coffee
Oh My!!💜The Service & Professionalism was one of the BEST I have received. Danielle is the GO to person… I feel like my Sales Agent is family. I left there gaining a Spiritual daughter… I think my Sales Representative is an Angel 😇💜🙏🏾💜🕊️
Great customer service, professional staff that treat you like family. Highly recommended. Cyrus went above and beyond to work with me even on his day off.
My car buying experience was exceptional. It really helped that your have sales associates like Drew. She made my car buying experience very easy. She was thorough explaining my vehicle’s features and her follow up on any of my questions was great.
Service department (Ernesto Bonilla and Matt Herzog) they are amazing team. Keep you posted through the process of making your car fixed.
Danielle was great and very helpful with purchasing my vehicle. Will go back to her again if I need another vehicle.
Great experience. One of the best vehicle purchasing experiences I have had. Easy to do busy with and focused on making the whole process go smoothly.
We had an excellent experience from the moment we walked into the dealership. We worked with Cyrus who was knowledgeable and extremely helpful with the entire process. I love my new Defender and I’m glad I purchased it at Land Rover of Naperville!
Knowledgeable sales person, friendly and courteous customer service, answered all questions patiently. Exceptional customer service.
Great experience buying our new Jag Drew and Nina explained all of our options without pressuring us! #refeshing
My wife and I recently purchased a Lexus RX450h from Ashur Merza and we couldn't have been more satisfied with our overall experience. Ashur was super to work with and he made us feel very comfortable. Additionally, the Finance Manager, Drew, was very efficient as she had our paperwork completed in 30-40 minutes. I would highly recommend going to the Jaguar Land Rover of Naperville dealership to purchase a vehicle. VERY satisfied!
The sales team is always outstanding. I’ve been visiting this dealership for a few years and always found them very accommodating
Danielle was great to work with and made the process easy. Nina was very organized and clear with the financing. Great experience
I had the pleasure of working with Ashur at Jaguar - Land Rover Naperville, and I can’t recommend him enough. From the moment I arrived, he went above and beyond to help me get my Q8 and expedite all the paperwork. As a new parent, I had very limited time and made it clear that I couldn’t spend all day at the dealership. Ashur took that into account and moved quickly, ensuring that everything was ready for me. I was in and out in about an hour, which made the whole experience incredibly smooth and efficient.
Additionally, 2 days ... Read More Google - Dec 28, 2024
Did business with them on and off over many years. They went from “OK” to “Excellent”. I own several luxury vehicles and dealt with many dealerships. I dread going to any dealership getting through the hole purchase spiel. But this time it was a pleasure. Purchased a new Range Rover. And they made the experience a great one. The sales lady (Viridiana) was very knowldgable and we got a fair offer on our tradein from the getgo. No games, no BS. Also, THANK YOU to Bill (Sales Manager) and Viridiana for the great Lego gift for my son. He is ... Read More Google - Dec 27, 2024
Amazing! And we are so thrilled with our purchase!!!!
Service was great, RJ, Brian & Nina were fantastic. They made the process from beginning to end very easy. They didn’t kept us at the dealer for hours and hours which is something I appreciate!!
Staff awesome
Great customer service and attention to detail throughout the car buying process. Drew was excellent start to finish.
My first dealership experience was well worth it. Thank you Team Jaguar!
After 25 years online, this is the first negative review I've ever left.
Let me start with the positives and who this dealership might be for:
Great people: The staff are friendly, knowledgeable, and create a professional, inviting atmosphere. You’ll feel welcomed and probably leave feeling good about your decision.
Who this dealership is for: If you don’t care about costs, never look at a bill, and just want to get work done without thinking about the price, you’ll probably love this place.
But if that’s not you—stay away from this dealership.
While the salespeople ... Read More DealerRater - Nov 23, 2024
Great experience from start to finish. Cyrus was fantastic and stayed in contact. The management and finance super friendly and not pushy. Fair prices and willing to work with you. I definitely recommend checking them out.
Purchased a Cadillac CT6 from a Jaguar dealership and the saleswoman there was unbelievably knowledgeable about this Caddy was truly impressed have to mention her by name Viridiana and finance woman Nina. Never purchased a car that was so pleasant hats off to this dealership great people love the experience!!!
My wife and I stopped in last night to test drive an E Pace I found through their inventory online…I had not even been looking for a Jaguar, I was looking at Mazda CX-5 and Honda CR-Vs but ran across a used E Pace in their inventory as I was checking all dealers in the Naperville area. The vehicle had 19K with the top trim, still under warranty, certified, and was about the same cost as other non-luxury SUV’s I was looking at.
I made an appointment through their internet salesperson, Yari, and we were immediately met by ... Read More Facebook - Oct 27, 2024
My wife and I stopped in last night to test drive an E Pace I found through their inventory online…I had not even been looking for a Jaguar, I was looking at Mazda CX-5 and Honda CR-Vs but ran across a used E Pace in their inventory as I was checking all dealers in the Naperville area. The vehicle had 19K with the top trim, still under warranty, certified, and was about the same cost as other non-luxury SUV’s I was looking at.
I made an appointment through their internet salesperson, Yari, and we were immediately met by ... Read More Google - Oct 23, 2024
Very nice they made buying a car fun thank you Danielle faul
I just wanted to give a thank you to Drew. She was a great help even before I thought I was going to buy from her dealership. I was in a unique situation that I was dealing with Jaguar corporate on a deal. She went above and beyond. I would recommend her to anyone looking. I've bought many cars in my life and can only say that about a few salespeople. If you are looking, ask for her. You won't be disappointed.
Jaguar of Naperville tried their best to fix my electric car. unfortunately after 4 failures from the car I opted to purchase a different vehicle. They were responsive to my needs and got me in a new car within a week and helped to quickly get through all the paper work. Highly recommend Patrick Jaguar of Naperville.
The service team goes above and beyond to be certain all questions or concerns I may have are addressed and taken care of with the utmost care and consideration of my needs. A special thank you to Ernie for always making me feel welcome!
Joe Quaranta (manager) gave me guidance even while away on vacation. Bill Benjamin (sales manager) directed the entire sales process and trade in, he made it easy and pleasurable. The sales specialist Matt Barichello was very helpful, he provided great service and made follow up calls. Nina Georges(business manager) was wonderful, gave great advice and made the process as easy as possible. Wonderful team and delership
Excellent service!! Very focused on taking care of the customer. Diagnosed the issue with my vehicle and resolved it immediately. Will definitely be using them for all of my future service work.
Excellent service department. Very polite and knowledgeable service advisors
Great experience buying a used jeep wrangler from eric and virdinia. Worked out a great price was done with paperwork and driving home within a hour or two.
Great service
Ernie Bonilla at Jaguar Land Rover of Naperville was very attentive to the wheel alignment on my 2018 F-Type, and three associates complimented the Jordan 13’s I was wearing. I will be back on April 10th for a brake fluid exchange.
Buy here at your own risk. They go thru General Managers every 3-6 months.
All is well up to when you make the purchase. It goes down fast from there. No after the sale service. No respect for the customer and what they promised. I dropped $120K on a full size Rover 2 years ago and got ZERO for after sale service. That Patrick Promise is a bunch of .....
Try complaining to their offices in Schaumburg. You will get a bigger nothing. It's all about what you get after you write the check which in my case was a disaster.
... Read More DealerRater - Feb 28, 2024
Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off ... Read More DealerRater - Feb 13, 2024
We drove over an hour to see a car for my daughter. We had been in contact for a few days and the appointment was confirmed the day prior. We got there and the vehicle was not available. We didn’t even have contact with the person we had the appointment with. Extremely disappointing experience.
Came in for service first time here Eric Marcum service advisor helped me out very professional informative attentive went over to sales dept to browse around the new cars the staff was so friendly and polite a really nice experience will come back for sure 😀 👍
Great service and price.
Great service provided and nice coffee and snacks while at waiting room in lobby
Great service department. They communicated well, they were concerned about my transportation needs while my car was being repaired and they were were expeditious about processing me....and they gave be back a clean car.
Excellent service from the service dept. Extremely helpful!
Great experience! I highly recommend Jaguar Naperville! Ask for Cyrus, he’s the best!
Great team with excellent service experience
I had a great experience at the dealership, my saleswoman was very nice, friendly & sociable. My purchase experience was hassle free as well.
Great experience all around
Searching for a specific vehicle I found that the Patrick Cars of Naperville had it in stock. Being from NY I was extremely detailed in what I was looking for and wanted to make sure that there would be no surprises upon arrival. Jose was my salesman and did an excellent job getting back to me with every question I had. From pictures to videos and extra test drives with specific instructions and all the paperwork that he made the purchase easy and comfortable. When I got to the dealership there was an issue that occurred during the test drive ... Read More Google - Sep 20, 2023
Nice and friendly staff everyone to the ladies at the desk the shuttle driver who drop me off at home and Ermesto Bonilla and his team who did all the work to keep my Land Rover Evoque in top shape and running smoothly
We were pretty set on purchasing the vehicle we saw online. Made us sit and wait, and wait, then came with a lowball trade in number, which explains why they wouldn’t give an estimated trade online like everyone else. Then made us sit and wait and came back with a slightly better deal but snuck in clear coat. Tried to convince us 8% is a good finance rate. Finally had to track down the salesman to get my key back and left. Now they keep calling and emailing about a better deal and just call to discuss. Not a chance!
Great service department! I highly recommend!
Very satisfied customer. AWESOME experience! I ABSOLUTELY LOVE my E-Pace!!
This is a follow up on earlier review about plates ,next week my temporary plates expire and they can't issue longer temporary plates according to dealership.Bill Benjiamin is trying to help solve the issue and for the most part responsive.I'm not sure what else I can do,after next week I'll be driving with expired temporary plates.If your buying from out of state I would think twice about using this dealership.I bought many high end cars from other dealers in Illinois without any issues.Don't seem to be a valued customer after ... Read More DealerRater - Jun 10, 2023
Great people and service!
The sale was a good experience,no pressure.The problem was after,still waiting on plates 3 months later ,temp plates about to expire.Called my sales man, called finance team,left emails and voice mails, I can't even get a return call ? Not a good look for high end dealer.Too bad my wife really wanted a new car from there.I will update rating if I get a response.
Key Pob configuration, Great help provided by Stephen Auto Adviser
Stephen at the service department went above and beyond to ensure that the battery was covered under the manufacturer warranty. He is very personable and displayed great customer service. I purchased my Jaguar F-type R from Jaguar of Naperville a few years ago and I have always been pleased with not only the service department but also would like to recognize Kyle (who was my sales person) and he always greets me anytime I am there for service. Keep up the great work! I will continue to bring my Jaguar for any and all future services/maintenance to Jaguar of ... Read More Google - May 19, 2023
The staff at Jaguar Naperville are very professional and courteous. Stephen from service was fantastic and went above and beyond to help me with my Jaguar F-type R battery replacement as well as my wheel alignment. This is the only dealership that I would trust for all my vehicle needs. Keep up the great work!
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Great service and friendly staff. Kudos to Stephen Talarico he is the best ever!!! Thank you.
Excellent customer service, Roy did a great job and helped us to find the perfect car.
I had a low battery issue that was taken care of without any issues. They understood my concerns and made special arrangements to have it taken care of!
My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS ... Read More DealerRater - Mar 21, 2023
Knowing Kirkland Tina has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1,200 and I got my profit today after 6 days ... Read More Facebook - Mar 15, 2023
Great staff and service. I recommend service rep Matt Herzog for your service needs. Great guy. I Highly recommend this dealership and their staff. I Will be switching my car services from hinsdale to jaguar Naperville from here on.
Great service on my Jaguar F Type
i did a trade in for a pre owned jaguar & was helped by tyler. he was a great help answering all of my questions. i had to pick up my vehicle 3 days later & the MAIN issue was when i came everything & i mean everything had disappeared from my trade in. i've reached out with several calls & voice messages but no one responds. i was told when i picked my vehicle up that someone will come to my home & return my belongings from the trade in. dare i say i'm being avoided. it's ... Read More Facebook - Feb 25, 2023
I was very happy with my experience purchasing a Land Rover with Jaguar Land Rover in Naperville. My salesman Roy was super nice, accommodating, and was never pushy. The financing phase of purchase was super smooth, and the product specialists were very helpful in giving me an overview of the vehicle. Everyone I met during the purchase process was very friendly. Great work!
I have just leased my second car from Patrick and just want to thank everyone at the company for making the experience so smooth and easy - especially as I was trading-in my old car.
The process was incredibly simple and didn’t even take much time. Viridiana from Sales was really helpful in answering all of my questions; and presented all the options to me very clearly and simply.
And I have already heard from them to see how the car is running just two days later.
Highly recommended and many thanks for making my purchase so easy and ... Read More Facebook - Jan 7, 2023
We worked with Dale Abernathy from initial call through the purchase of our LR4. Dale and the Patrick team were friendly, knowledgeable about the details of our car and honest, as we relied upon them to accurately represent our car and it’s condition as we were flying from DC to buy it. Everything was as reflected on their online posting and our experience was efficient, they even helped us find a trucking company to send our vehicle back to us. Highly recommend Dale and Patrick!
We absolutely loved dealing with Patrick Jaguar. They are not gouging the customer over MSRP like other dealerships. We ordered a Range Rover and it came in earlier than expected. Our sales person, Tyler, was the best to deal with.
I was looking for some mechanical guidance and advice with my 2015 F-Type R. Matt from Service provided professional insight and spoke to me like a customer and person - unlike other Jaguar dealers in the area that just saw dollar signs and wanted to take advantage. I will be purchasing all of my parts and visiting for any service related items at this dealership moving forward. Thank you for the great experience.
Made purchasing my new car a simple and enjoyable process, can’t fault them. Love my new car 🙂
Quick and easy. Thank you
Dale Abernathy was amazing!! Dale made purchasing my car simple and he was extremely kind.
Our Go to local dealer. Very friendly staff. Quick service. Great communication.
We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff.
Ernie was super helpful, he was knowledgeable about my situation and had a quick solution and had me on my way in a short time
I came into the facility Saturday with some unfavorable thoughts that I would be able to leave with a new vehicle . I was approached by Dale and he was very informative with everything concerning the vehicle, I was interested in purchasing. I was educated on some carlot lingo. Unfortunately, I did discover that I had been overcharged by my recent car dealership by over 15k. I did not feel like this with Dale, because he informed me exactly what my numbers would be; and they were exactly that!!!!! The atmosphere was nice and the service was Grade A!!! I am ... Read More Google - Aug 11, 2022
Just wanted to mention that I had a great experience buying my F-Pace from Patrick Jaguar of Naperville. Dale was just fantastic and went above and beyond helping me during the the whole buying process. The rest of the team (Finance & GM) was also excellent in their interactions with me.
I initially chose Patrick Jaguar because they were one of only 2 Jaguar dealerships in the area that were not marking up their vehicles over MSRP, specially the hard to get ones like the F-Pace SVR which I bought. I've only needed to use their service department for a ... Read More Google - Jul 27, 2022
Hats Off to Land Rover of Naperville’s Service Department. A big thank you for squeezing me in for an emergency appointment while traveling through IL. Your staff was extremely friendly and helpful. I was back on the road in no time. Many Thanks, Tonia Lillehaugen
This is the 4th Jaguar I have purchased from Patrick Jaguar. Some of the reasons for my purchase history are- Fairness in negotiating price; and consistency of excellent Sales and Service. If I ever have a question regarding Service, Tony, Matt, and Ernie are always there to assist me. In the Sales area, I have been dealing with Roy for the last couple of years. On the new 2022 F Pace that I just purchased, Roy was very attentive to my needs as well as going out of his way to explain the intricacies of the new vehicle. And the management ... Read More Google - Jun 26, 2022
Kyle was excellent to work with. Appreciated his patience. Dione was extremely helpful throughout the whole process and well, and very friendly! I will definitely be back!
Gold Standard.