Customer Reviews for Jaguar Naperville, IL

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Facebook Jan 29, 2023

Few weeks ago I was scrolling through and reading posts in a review just like you're doing now, I had no intention of investing a penny in the Bitcoin platform. I just enjoyed reading testimonies of different people making thousands of dollars in Bitcoin investment, it all seem like a play, it was just too good to be true... Then I thought to myself, what if this is it? what if this is my only way of earning without having to work all day and night shifts. I took a bold step to invest with Mrs. Alexander Melissa who ...

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Google Jan 17, 2023

Very positive experience. Ernie is great.

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Facebook Jan 7, 2023

I have just leased my second car from Patrick and just want to thank everyone at the company for making the experience so smooth and easy - especially as I was trading-in my old car. The process was incredibly simple and didn’t even take much time. Viridiana from Sales was really helpful in answering all of my questions; and presented all the options to me very clearly and simply. And I have already heard from them to see how the car is running just two days later. Highly recommended and many thanks for making my purchase so easy and ...

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Google Dec 25, 2022

We worked with Dale Abernathy from initial call through the purchase of our LR4. Dale and the Patrick team were friendly, knowledgeable about the details of our car and honest, as we relied upon them to accurately represent our car and it’s condition as we were flying from DC to buy it. Everything was as reflected on their online posting and our experience was efficient, they even helped us find a trucking company to send our vehicle back to us. Highly recommend Dale and Patrick!

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Facebook Dec 21, 2022

We absolutely loved dealing with Patrick Jaguar. They are not gouging the customer over MSRP like other dealerships. We ordered a Range Rover and it came in earlier than expected. Our sales person, Tyler, was the best to deal with.

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Google Nov 10, 2022

Aaron from the parts department is super helpful and caring. He is very knowledgeable and took his time helping me find the exact part I needed. Thank you Aaron!

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Google Nov 5, 2022

I was looking for some mechanical guidance and advice with my 2015 F-Type R. Matt from Service provided professional insight and spoke to me like a customer and person - unlike other Jaguar dealers in the area that just saw dollar signs and wanted to take advantage. I will be purchasing all of my parts and visiting for any service related items at this dealership moving forward. Thank you for the great experience.

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Facebook Sep 27, 2022

Made purchasing my new car a simple and enjoyable process, can’t fault them. Love my new car 🙂

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Google Sep 20, 2022

Quick and easy. Thank you

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Facebook Sep 16, 2022

Dale Abernathy was amazing!! Dale made purchasing my car simple and he was extremely kind.

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Google Aug 26, 2022

Our Go to local dealer. Very friendly staff. Quick service. Great communication.

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DealerRater Aug 18, 2022

We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff.

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Facebook Aug 11, 2022

I came into the facility Saturday with some unfavorable thoughts that I would be able to leave with a new vehicle . I was approached by Dale and he was very informative with everything concerning the vehicle, I was interested in purchasing. I was educated on some carlot lingo. Unfortunately, I did discover that I had been overcharged by my recent car dealership by over 15k. I did not feel like this with Dale, because he informed me exactly what my numbers would be; and they were exactly that!!!!! The atmosphere was nice and the service was Grade A!!! I am ...

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Google Aug 11, 2022

I came into the facility Saturday with some unfavorable thoughts that I would be able to leave with a new vehicle . I was approached by Dale and he was very informative with everything concerning the vehicle, I was interested in purchasing. I was educated on some carlot lingo. Unfortunately, I did discover that I had been overcharged by my recent car dealership by over 15k. I did not feel like this with Dale, because he informed me exactly what my numbers would be; and they were exactly that!!!!! The atmosphere was nice and the service was Grade A!!! I am ...

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Cars Jul 27, 2022

Just wanted to mention that I had a great experience buying my F-Pace from Patrick Jaguar of Naperville. Dale was just fantastic and went above and beyond helping me during the the whole buying process. The rest of the team (Finance & GM) was also excellent in their interactions with me. I initially chose Patrick Jaguar because they were one of only 2 Jaguar dealerships in the area that were not marking up their vehicles over MSRP, specially the hard to get ones like the F-Pace SVR which I bought. I've only needed to use their service department for a ...

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Google Jul 27, 2022

Just wanted to mention that I had a great experience buying my F-Pace from Patrick Jaguar of Naperville. Dale was just fantastic and went above and beyond helping me during the the whole buying process. The rest of the team (Finance & GM) was also excellent in their interactions with me. I initially chose Patrick Jaguar because they were one of only 2 Jaguar dealerships in the area that were not marking up their vehicles over MSRP, specially the hard to get ones like the F-Pace SVR which I bought. I've only needed to use their service department for a ...

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Facebook Jul 22, 2022

Hats Off to Land Rover of Naperville’s Service Department. A big thank you for squeezing me in for an emergency appointment while traveling through IL. Your staff was extremely friendly and helpful. I was back on the road in no time. Many Thanks, Tonia Lillehaugen

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Google Jun 26, 2022

This is the 4th Jaguar I have purchased from Patrick Jaguar. Some of the reasons for my purchase history are- Fairness in negotiating price; and consistency of excellent Sales and Service. If I ever have a question regarding Service, Tony, Matt, and Ernie are always there to assist me. In the Sales area, I have been dealing with Roy for the last couple of years. On the new 2022 F Pace that I just purchased, Roy was very attentive to my needs as well as going out of his way to explain the intricacies of the new vehicle. And the management ...

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Facebook Jun 22, 2022

Kyle was excellent to work with. Appreciated his patience. Dione was extremely helpful throughout the whole process and well, and very friendly! I will definitely be back!

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Google Jun 21, 2022

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Google Apr 30, 2022

Gold Standard.

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Google Apr 27, 2022

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Google Mar 27, 2022

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Google Mar 3, 2022

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Facebook Mar 1, 2022

Roy Smith was a pleasure to work with. These guys treated me well, did business the right way, and I highly recommend for anyone looking for a quality automobile and a great customer service experience.

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Facebook Feb 28, 2022

Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂

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DealerRater Feb 28, 2022

Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂

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Facebook Feb 17, 2022

Fantastic! Thank you Kyle Easler! The kind, professional and "Over the Top" service was almost unbelievable. From our first phone conversation, a virtual car tour, the Patrick Promise, and then a follow up call the next day! When we arrived our paperwork was ready, we mentioned going to get a pizza while we waited for the vehicle to get the protectant spray and they surprised us with a gift card for lunch! We received nothing but the best kind of service! I wish more places treated people this good. We will definitely go back for future vehicle needs. ...

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Facebook Jan 12, 2022

This was by far the best experience I have had purchasing a new car. Tyler was the BEST!!! Kudos to the whole team.

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Google Jan 8, 2022

I just purchased an Approved Certified AWD F Type S convertible yesterday from Jaguar of Naperville. I worked with Roy Smith and had a great experience. I live out of state and have been looking for an F Type for a while. I have never purchased a car without driving it but between the video walk-around, the online pictures, CarFax and conversations with Roy Smith, I got more comfortable with the process. I traded in my XK coupe and while the trade value was a little on the low side, the F Type price was extremely competitive, and the negotiations ...

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Google Jan 3, 2022

I just purchased a certified pre-owned vehicle here from Matt, and had an excellent experience. From the test drive to the overall sales process, everything was pleasant, fast and efficient. Even the negotiation process was hassle free and low pressure, and I was able to get a solid offer on my trade-in as well. Overall - one of better car buying experiences I have had. More importantly, when a minor problem (just cleaning related) occurred when I took the car home, the dealership addressed it immediately and for free. Fantastic service all around, and the sales representative, Matt was helpful ...

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Google Nov 30, 2021

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Google Oct 20, 2021

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Google Oct 10, 2021

Wonderful store and customer service! I always find what I need for my jaguar xj sport and the employees are helpful.

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Google Aug 31, 2021

I've been a Jaguar owner for almost 30 years. For the best experience ask for Dale, you will be treated like family.

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Google Aug 26, 2021

My wife and I were looking for a third vehicle and we wanted a clean, used SUV. We saw one at Patrick Jaguar, so I called and had an appointment to see it. We worked with Roy who was great. He listened to us and went over the sales process. The vehicle was what we wanted, so we made the deal and they got it ready. Roy made sure we had a great experience, and even though it wasn't one of their high end cars, he called a few days later to check in. A great experience from end ...

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Facebook Jul 21, 2021

Speed in repair of my dent

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Google Jul 14, 2021

Excellent customer service !! Ernie Bonilla is a great service advisor Thank you

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Google Jul 14, 2021

Thank you Brandon for helping us in getting our new car. He was very friendly and Everything was explained well and taken care off. Had a great experience. 👍

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Google Jul 6, 2021

Great service just didn't find the car I was looking for, at this time.

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Facebook Jul 1, 2021

Awesome experience and never give on your dream.

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Facebook Jun 27, 2021

Jaguar Land Rover of Naperville is a great place! Kyle was very knowledgeable, helpful and excellent to work with. We drove 4 hours to see the car, and drove it home that day! Worth the drive from Michigan! Thanks Kyle--I love my "new" Range Rover Evoque!

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Google Jun 24, 2021

People there are very nice and helpful good customer service overall great experience

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Google Jun 2, 2021

Thank You Tyler Green with making my decision on getting new F-Pace. Your kindness and smile was greatly appreciated ‼️ Because of Tyler and Patrick Jaguar team we purchased the car.

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Google May 29, 2021

Brandon was great! Information about all the cars were at his fingertips. He was patient and friendly. Everyone seemed kind and attentive! Very happy with our purchase and experience!

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Google May 16, 2021

We're very good

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Google May 14, 2021

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Google May 12, 2021

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Facebook May 6, 2021

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Google May 3, 2021

We purchased our car from Jaguar of Naperville and we couldn’t be happier! We were drove in from Minneapolis and our sales associate Roy Smith ensured a smooth and seamless transaction.Our car was waiting for us washed and sparkling and he had all of our paperwork and financing information ready to go. We felt valued and welcomed into the Jaguar family. We were treated with courtesy and professionalism and Roy shined! He’s such an asset to the company! A++

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Google Apr 19, 2021

Excellent Service! Christian and Kyle made car buying a pleasure. No hard sell, no pressure, no unnecessary theatrics negotiating a price. They were patient and very knowledgeable. What car buying should be like.

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Google Apr 3, 2021

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Facebook Mar 19, 2021

Great service and very friendly!!

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Google Mar 5, 2021

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Google Mar 3, 2021

Went for tire change, everything was fine.

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Google Feb 27, 2021

We take our vehicles to Jaguar of Naperville. Their body shop is very reliable, honest and fair-priced. The manager, Gary Mitchell, is wonderful with whom to deal.

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DealerRater Feb 19, 2021

The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H.

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DealerRater Dec 29, 2020

We purchased a used Jaguar F Pace that was in beautiful condition with a great price. Bill Benjiamin worked very hard to get the best value for my trade, better than any other dealership, so we could get the financing we wanted. Everyone we dealt with was friendly and professional. I would highly recommend this dealership for anyone looking for a Jaguar you won’t be disappointed.

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Google Dec 23, 2020

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DealerRater Dec 21, 2020

After leasing 5 LR models from another dealership, we decided to try Naperville. So happy we did. Their Customer Service is second to none!! Bill Benjiamin is the BEST! Found us the car we wanted and delivered it in 2 weeks. Completely impressed with the service snd gratefulness this dealership showed us. Big fans! We will be back next time we need a car!

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Google Dec 18, 2020

Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) that made this process pleasant and possible!

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Facebook Dec 18, 2020

Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) who made this process pleasant and possible!

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DealerRater Dec 5, 2020

I have been a customer with this dealership for almost four years. My experiences with sales, service (including body work), and customer service have been uniformly outstanding. The different team members I have met are friendly, courteous, and go out of their way to my visit go as smoothly and as efficiently as possible. Recently, I brought in my expiring lease Range Rover to exchange it for a new one. Mr. Brietrose was the salesperson who helped me. The entire transaction from selecting and test-driving a new model to turning in my old model and driving away in the new ...

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Google Nov 18, 2020

Perfect customer service and amazing virtual sales process. I had the best experience purchasing my Land Rover Discovery through Jaguar of Naperville. I completed all paperwork virtually and my Client Advisor, Matt Laxton, was extremely communicative, knowledgable, and most importantly accessible throughout the entire process. I could not be happier with my purchase and how everything went. Huge thank you to Matt for being so accommodating with our unique geographical situation.

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Google Nov 16, 2020

My cousin and I bought both vehicle here, I was provided great customer service from Bill Benjamin, shown with multiple vehicle before purchasing. I finally decided which car I wanted, I bought my vehicle with very smooth transactions. Thank you, see you for my next car in couple of years.

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Facebook Nov 13, 2020

Excellent! Nicholas was a great salesman. Got me through the purchase of my Jaguar seamlessly.

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Facebook Nov 8, 2020

I had shopped around a LOT for my own vehicle this past year and dealt with a lot of dealerships. It was not a super fun experience. My husband had an unfortunate meeting with a deer and was in need of a new vehicle sooner than we anticipated. We came to Jaguar of Naperville and had THE BEST salesman Nick! He was so easy to work with and made our experience much better than the places I had dealt with. Thank you so much! My husband is extremely happy with his new F-Pace!

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Google Nov 5, 2020

Bill Benjiamin is a pleasure to work with! He made the whole car buying experience easy and comfortable. I highly recommend Land Rover of Naperville!

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Google Nov 1, 2020

The staff offered an amazing experience. Roy did a great job of educating me on all the cars. Jeremy in finance did a phenomenal job making sure I was covered on all ends.

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Google Oct 30, 2020

I am updating my 1st post ( see below) of my horrible experience at Naperville Jaguar.....which has now become one of my best! Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my below experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back ...

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DealerRater Oct 30, 2020

Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back to Naperville Jaguar to purchase the vehicle that I looked at the night prior. Bill greeted me and was also very apologetic and nice. ...

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Google Oct 24, 2020

My Husband and I purchased a Range Rover. Matt Laxton was awsome! His patients, professionalism, and friendliness made it a great experience. We are also very pleased with the rest of the team from start to finish. They all definitely deserve a 5+ Rating !!!

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Google Sep 30, 2020

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Google Sep 30, 2020

Great experience!

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Google Sep 30, 2020

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Google Sep 30, 2020

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Google Sep 30, 2020

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Google Sep 16, 2020

Ernie and Matt in the service department are awesome!

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Google Aug 20, 2020

I cannot day enough about the service I always get at Patrick Land River Jaguar. Ernie and Matt in service are extra special. They have always given me the best customer service above and beyond! They are so good about corresponding and keeping me up to date on what is happening and the work being done. I’m always set up with a nice loaner so I don’t have to wait. I highly recommend this dealership to everybody. Melissa Laker Glen Ellyn

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Google Aug 19, 2020

Very please with my purchase. Roy Smith was excellent throughout the entire process. I have a demanding work schedule and Roy was able to assist me through email and text messages with the documents I need making it possible to buy my car. My experience got a lot better when Jaguar finance team was able to beat my current bank offer by .5 percent.

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Google Aug 16, 2020

I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of ...

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DealerRater Aug 16, 2020

I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of ...

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Google Aug 8, 2020

Worked with Bill B, great guy, highly recommend!

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Google Aug 5, 2020

This is my first time purchasing a Jaguar and my experience was fantastic. Everyone at the dealer was super friendly and helpful. I worked with Steve Heinrich and he made me feel right at home. He answered all of my questions and I never felt pressured to make the purchase. I highly recommend purchasing a car from this dealer and working with Steve. You are in good hands here.

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Google Jul 27, 2020

I was looking for a Range Rover sport so I emailed the jaguar in Naperville they replied back in 2 minutes so I drove for 2 hours to see the car their service was excellent specially Bill Benjiamin the sales guide. I am very happy with my Range Rover and i will call them again next time i am shopping for a new car .

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DealerRater Jul 25, 2020

We were looking for a pre-owned car with a low mileage and great safety features for my teenage daughter. Kyle Esler is professional, knowledgeable, and friendly, making my car purchase experience easy and fast. In less than a couple hour we decided to purchase the car. Thanks to Kyle.

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Google Jul 19, 2020

Saw a used XE online and really liked it. Called and setup an appointment then drove the 4 hours to look at it in person. Kyle was the salesman who worked with me and I felt at ease with his approach. The only thing that was a bit of a let down was the price on it was non-negotiable however it was priced well for its miles and condition so it wasn’t a deal breaker. They stayed late to close the deal and I was able to drive it home and save time making a second trip which I appreciated. ...

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Google Jul 18, 2020

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DealerRater Jul 17, 2020

I dealt with so many dealers across the country looking for my certified pre-owned Jaguar F-Type and Nick Sacottelli was very professional, informative and great to work with as was the management and finance staff

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Google Jul 16, 2020

I recently bought a 2019 Lexus RX 350 F Sport, all the way from Minnesota. Not all sales persons are created equal, Roy Smith was amazing, super nice and friendly. He went above and beyond to make my experience a remarkable one. I definitely, without a doubt will recommend Jaguar Land Rover Naperville.

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Google Jul 4, 2020

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Google Jun 26, 2020

Purchased a new range rover sport. Nick was my salesman. He did a great job, got me a big discount! Thanks!

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DealerRater Jun 18, 2020

Bot my new Jag last week. My sales person Roy was excellent and I am very pleased with my decision. Roy answered all my questions perfesionally.

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Google Jun 12, 2020

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Google Jun 9, 2020

Always a friendly experience

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Google Jun 7, 2020

I emailed all of the dealerships in northern Illinois, including southern Wisconsin and northwestern Indiana, looking for a particular Jaguar and requesting a quote. I received a lot of generic emails and phone calls from different dealerships asking me to come in and talk. Howard Breitrose of Patrick Jaguar of Naperville actually read my email, provided me with the best match, and was upfront with pricing. I set up an appointment, met with Howard, and bought the car. He was extremely professional and made the process enjoyable. If you're interested in a Jaguar (or Land Rover) I would suggest ...

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DealerRater Jun 1, 2020

True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure you that it is not the case with Joe Quaranta and Howard Breitrose at Jaguar Land Rover Naperville. (Patrick Cars) I had been impressed with Ernie Bonilla in their service department when having some basic service completed on my 2018 Discovery. I had become frustrated by the change in service performance with the dealership where I purchased the Discovery. Joe Quaranta reached out to me because of my recent visit. He listened to ...

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Google May 30, 2020

Steve was and INCREDIBLE help in finding our new car! The whole experience was so painless and enjoyable. We never felt pressured and felt well informed throughout the entire purchasing process. We will definitely be back for future purchases!

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DealerRater May 30, 2020

Steve was an INCREDIBLE help with the car buying process! The entire process was quick and painless. We never felt pressured and felt well informed during the entire buying process. We will definitely be back for future purchases!

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Google May 27, 2020

Body shop and collision center did there thing nicely. Paint match smoothness body lines blending in of the structure


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